Frequently Asked Questions

About Our Jewelry

Are all your pieces really antique, vintage or preloved?

Yes, every single piece in my shop is preloved vintage, antique, or estate. Nothing is new or mass-produced. I personally source and handpick each item, so what you see is exactly what you get.

What condition are the pieces in?

I carefully inspect every piece before listing it. Any notable wear, patina, or imperfections are noted in the product description and photos. Antique and vintage jewelry naturally shows its age in some cases, and I believe that's part of its charm. If you have questions about a specific piece, just reach out before purchasing.

Are your pieces authentic?

Yes. I source from reputable estate sales, antique markets, and private collections. If a piece is signed or attributed to a designer, that information is included in the listing. When it comes to metal content, I don't just take a piece at its word — I use electronic testing and acid testing to confirm what the metal actually is, so you can shop with confidence knowing exactly what you're getting.

Do you have more information about a specific piece?

I'm happy to share any additional details I have. Just use the Contact page to send me a message and I'll get back to you personally.

Sizing and Fit

How do I know if a ring will fit?

Ring sizes are listed in each product description when known. If you're unsure of your size, I recommend visiting a local jeweler to get measured before purchasing. Keep in mind that some vintage rings can be resized by a jeweler after purchase.

Are bracelet and necklace measurements listed?

Yes, I include measurements in every listing. If you need clarification on a specific piece, feel free to contact me.

Shipping

How long does shipping take?

Please refer to my Shipping Policy for full details on processing times and estimated delivery windows.

Do you ship internationally?

Please check my Shipping Policy for current international shipping availability and rates.

How are the pieces packaged?

Every piece is carefully packaged to arrive safely. I take extra care with fragile or delicate items to make sure they reach you in perfect condition.

Returns and Refunds

What is your return policy?

Please visit my Refund/Return Policy page for full details. If you have a specific concern about your order, reach out to me directly and I'll do my best to make it right.

What if my item arrives damaged?

Please contact me right away with photos of the damage and packaging. I'll work with you to find a resolution as quickly as possible.

Orders and Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, and other payment methods available at checkout through Shopify's secure payment system.

Can I cancel or change my order?

Please contact me as soon as possible if you need to make a change. I'll do my best to accommodate requests before the order ships, but I can't guarantee changes once it's on its way.

Still Have Questions?

I'm always happy to help. Head over to my Contact page and send me a message. As a one-woman shop, I personally read and respond to every inquiry.